Privacy Policy

Last updated: December 7, 2024

1. INTRODUCTION

PCOS Friendly ("PCOS Friendly," "we," "us," or "our") respects the privacy of its Users ("User," "your," or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PCOS Friendly Platform through our website at pcos-friendly.com (the "Website") or PCOS Friendly's mobile application (the "App"). PCOS Friendly is an AI-powered food analysis platform that helps users with PCOS make informed dietary choices.

PCOS Friendly is committed to protecting the privacy of its Users whose information is collected and stored while using our Platform. This Privacy Policy is applicable to our Website, Platform, and all applications offered to the public.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT.

BY ACCESSING OR USING OUR WEBSITE, APP, AND PLATFORM, YOU AGREE TO ACCEPT ALL THE TERMS CONTAINED IN THIS PRIVACY POLICY AND ACKNOWLEDGE AND AGREE WITH THE PRACTICES DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS AND USE OUR WEBSITE, APP, AND PLATFORM.

IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE SEND US AN EMAIL AT team@lunasync.app

WE DO NOT SELL YOUR PERSONAL INFORMATION, NOR DO WE INTEND TO DO SO. WE DO NOT GIVE ACCESS TO YOUR PERSONAL INFORMATION TO THIRD PARTIES EXCEPT TO SUBPROCESSORS TO ASSIST US IN THE PROVISION OF OUR SERVICES TO YOU.

2. WHAT INFORMATION DO WE COLLECT?

When you register to use our Website, App, or Platform, we may collect personal information which may include your email address, username, and other personal information necessary to provide our food analysis services. The information collected will be stored on our servers.

a. Device and Usage Information

We may collect information that does not personally identify you such as information about your internet connection, the equipment you use to access our Platform, and usage details including browsing history regarding your interaction with our Platform.

b. Food Images

We collect food images that you voluntarily upload or scan through our Platform. These images are processed by our AI to provide nutritional analysis. Food images may be stored to provide scan history features and improve our services.

c. Health-Related Preferences

We may collect information about your dietary preferences and health goals that you voluntarily provide to personalize your experience. This information is used solely to provide tailored food analysis results.

3. HOW DO WE COLLECT INFORMATION?

We collect personal information from you in the following ways:

  • At registration on our Website, App, or Platform;
  • When you upload or scan food images;
  • In email, text, and other electronic messages between you and our Platform;
  • Through mobile applications you download from app stores;
  • From forms filled out by you;
  • From search queries on our Platform.

We collect information from you automatically when you navigate through our Platform in the following ways:

  • Usage details;
  • IP addresses;
  • Information obtained through browser cookies;
  • Other tracking technologies.

4. HOW DO WE USE YOUR INFORMATION?

We use the information that you provide to:

  • Provide AI-powered food analysis based on your uploaded images;
  • Personalize your experience in using our Platform;
  • Provide you with information or services requested from us;
  • Present our Platform and its contents to you;
  • Provide you with notices about your account;
  • Improve the Platform and our services;
  • Improve our customer service;
  • Maintain your scan history for your reference.

5. OUR COOKIE POLICY

Cookies are small pieces of text used to store information on web browsers. We use Cookies on our Website and App to understand and save your preferences for future visits, compile aggregate data about site traffic and interactions, and allow trusted third-party services that track this information on our behalf.

You can set your browser to refuse all or some browser Cookies, but it may affect your user experience. We honor Do Not Track signals.

6. HOW DO WE PROTECT INFORMATION WE COLLECT?

Our Website and App receive regular security scans and use SSL certificates as an added security measure. We require authentication for employees who can access your personal information and actively prevent third parties from getting unauthorized access to your data.

7. DATA SECURITY MEASURES

a. Security Measures

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you a password for access, you are responsible for keeping this password confidential. Unfortunately, the transmission of information via the internet is not completely secure.

b. Data Breach Notification

In the event of a personal data breach, we will notify you within seventy-two (72) hours, or within such time as required under applicable data privacy laws via email and/or our Platform notification system.

8. DISCLOSURE OF PERSONAL INFORMATION

There are times when we may share Personal Information with others to enable us to provide our Services, including contractors, service providers, and third parties. We will ensure that our partners protect your Personal Information.

a. Disclosure of Personal Information

  • We may disclose aggregated, de-personalized information that does not identify any individual without restriction.
  • We may disclose personal information to our subsidiaries and affiliates.
  • We may disclose personal information to contractors and service providers bound by confidentiality obligations.
  • We do NOT sell your personal information to others for their use.

b. Other Disclosure

We will disclose personal information to comply with any court order, law, or legal process, to enforce our Terms of Service, or if we believe it is necessary to protect the rights, property, or safety of PCOS Friendly, our customers, or others.

9. AI PROCESSING AND DATA USAGE

PCOS Friendly uses artificial intelligence to analyze food images and provide nutritional information. Our AI systems are designed to help you make informed dietary choices while maintaining strict privacy protections:

  • Data Protection: Your food images and personal data are processed securely and are not used to train machine learning models shared with third parties.
  • Output Quality: All AI-generated analysis undergoes quality assurance to ensure accuracy and appropriateness.
  • Human Oversight: Our AI provides guidance only; all dietary decisions remain yours to make in consultation with healthcare professionals.
  • Transparency: Users can request information about how AI systems process their data and influence their platform experience.

10. DATA RETENTION

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, or operational requirements.

User information associated with inactive or deleted accounts may be retained for a limited period (typically no more than 90 days) for purposes such as account recovery, fraud prevention, or dispute resolution, after which it is securely deleted or anonymized.

We do not knowingly retain personal information of users under the age of 13. If we become aware that such data has been collected, it will be promptly deleted.

11. YOUR CALIFORNIA PRIVACY RIGHTS

PCOS Friendly does not sell, trade, or otherwise transfer to outside third parties your Personal Information as defined under the California Civil Code Section 1798.82(h).

To make a request for disclosure, identification, and/or deletion of Personal Information in our systems, please send an email to team@lunasync.app.

12. COPPA COMPLIANCE (CHILDREN UNDER 13)

The Children's Online Privacy Protection Act (COPPA) applies to entities that collect and store Personal Information from children under 13. Our Platform is NOT meant for use by children under the age of 13. We do not knowingly collect or retain personal information of users under the age of 13.

IF YOU ARE UNDER 13, PLEASE DO NOT ACCESS OR USE OUR WEBSITE, APP, OR PLATFORM.

13. FOR OUR EUROPEAN USERS

If you are a resident of or a visitor to Europe, you have certain rights with respect to the processing of your Personal Data, as defined in the General Data Protection Regulation (GDPR).

Rights of Data Subjects

To make any of the following requests, please contact us at team@lunasync.app:

  • Access: You can request more information about the Personal Information we hold about you and a copy of the Personal Information.
  • Rectification: If you believe that any Personal Information we hold is incorrect or incomplete, you can request correction.
  • Erasure: You can request that we erase some or all of your Personal Information from our systems.
  • Restriction of Processing: You can ask us to restrict further processing of your Personal Information.
  • Portability: You have the right to ask for a copy of your Personal Information in a machine-readable format.
  • Withdrawal of Consent: If we are processing your Personal Information based on your consent, you have the right to withdraw your consent at any time.

14. MODIFICATIONS TO OUR PRIVACY POLICY

PCOS Friendly reserves the right to change or modify this Privacy Policy at any time. In the event we modify this Privacy Policy, such modifications shall be binding on you only upon your acceptance of the modified Privacy Policy. We will inform you about modifications via email, on our Platform, or by posting a modified version. Your continued use of our Platform shall constitute your consent to such changes.

15. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: team@lunasync.app